Provided Services:
Shopify redesign
Subscription development
Conversion rate architect
Note:
While reviewing the customer analytics of this site, I noticed that there was an opportunity for creating a subscription modal due to there being a lot of repeating single product / two product customers, but they were just outside of a regular monthly bases, so by creating a sub based modal, I increased customer lifetime values and total purchase amounts by selling an incentive (free shipping) when purchased 3 products on a custom retaining bases.
While reviewing the "front-end", customer facing, I loved the brand colors, black, white, and red, can't go wrong with it, but there we're no call to actions on any of the products anywhere, so I had to enable that, and then I had to make them red with a white text, when hovered over they had a black border and made the shopping experience more engaging.
Food & Drink E-commerce
Provided Services:
Conversion Rate Optimization /
Conversion architect
Note:
This was a little interesting,
At the time, I was a part of an agency that was just getting off the ground, this client was nice but both were very much in their own way of success. Essentially, what I did was align with the client and the agency, and then I made suggestions and had them confirmed on all sides, and then I implemented design attributes. Which were changing of sub-fonts (original was the main heading across all text which was a little hard to read), icons replaced from original Shopify icons, partnered logos and feedback sections designed, and then some small other assets improved. Also I should mention, I created the Instagram slider at the bottom, and their email marketing campaign and automated it, now when people purchase products, they get a very cool 'Thank you' email, 'Order shipped' email, 'Order delievered' email, and then a couple of days after that a follow up email for retrieving feedback.
Children's Health E-commerce
Provided Services:
Shopify store redesign
Branding
Note:
I had a great experience working with the couple at Plants Planted. Initially, they were using a basic Shopify theme, which I believe was the Dawn theme, with no custom design. I used that theme as a foundation and built upon it. I started with a standard brand kit, and after merging two concepts they liked, the branding was established. I then curated images that matched their aesthetic and tested several fonts to ensure alignment. Animations were added next, followed by a complete revision of the copywriting. Before our collaboration, they were making a few sales per month, but now they average around 20 sales per month.
Home goods E-commerce (Drop-shipping)
Provided Services:
Icon Design
Logo Design
Color kit
Font kit
B2B E-commerce SaaS
Provided Services:
Icon Design
Logo Design
Color Kit
Font Kit
B2S (Business to Student) SaaS
Branding is undoubtably undervalued still to this day.
For some reason, I can’t fully grasp why.
Branding is the first thing a potential user/customer sees.
Branding is what connects them to you.
Branding the heart of the company.
You may have the best product in the world.
It may solve all problems and give back to charity in abundance.
You may have a million customers, ready to pay.
You may have a ten million dollar purchase order.
But without branding, You don’t have any of that.
Though I don’t support the brand mentioned,
Why is coca-cola the largest beverage company in the world?
Back in the 90s,
it had the cutest and coolest merch, remember the polar bear ads? How about those cool polar bear shirts from the 90s?
They gave polar bears a good name.But no seriously, look at the impactful branding of coca-cola.They have a main logo, they have sub variants of it, they have a great color scheme…
But more importantly…
The branding creates the experience.It’ has a great flow state, the logo is split in two parts which they use in really good product derivatives I’d call it (You know, sub-products, or secondary products maybe better terminology, I.e. Diet-Coke, Cherry-Coke, Etc)
But, away from Coca-Cola, it’s important that I say, you need to have good branding too.
Branding is so valuable, It’s almost invaluable in my eyes, spend a great amount of time and a great amount of money dialing it in.
Personally, for my projects and businesses, I like to take time to get into a subconscious state and a “different-perspective” state, both are different but nonetheless,
I like to get as logically-creative as I can.
Usually, I call these sessions, "hyper-sessions"
Everything for a few days needs to be perfect, from morning rituals to nightly tasks, and consistency of everything in-between and after.
Reading, water intake, meditation, diet intake, exploring different things whether that’s a hike or a small trip somewhere I’d never go, all just in the name…Of branding.
I think while most people in today’s times are “hurry up do it fast and first, fix it later” for me, with branding, you really only get one chance at it.
Yes you’ll have revisions and different versions along the way, but complete re-brands after success, often prompt for failure.
I don’t even need to give examples on bad rebrands, but they’re out there.
Wondering whats the right amount to spend on branding?
This is where it gets a little crazy.
Some people, will only spend $30, some will spend $30,000.
Whether they want just a single logo (which a lot of well-talented designers don’t offer just that single service anymore), some may want a main logo, a secondary, a third, and then various versions of it.
Along with, compatible fonts, color kits, and more.
It's all worth having a well-knowledgeable designer do your branding for you.
Did you know, the original definition for “Competitors” was to strive together? The word "competition" is derived from Latin word meaning "to strive together," but most of us think of it as striving against.
It's intriguing how the word "competition" stems from a Latin root that implies cooperation rather than solely opposition. Though in modern times, we often perceive competition as a game where one must outdo another.
If we delve deeper into the essence of competition, we might uncover a more collaborative narrative.
A great example of this, are the tech giants Microsoft and Apple.
Without Microsoft, there would have been no Apple, and vice versa.
These two companies, once startups themselves, engaged in a symbiotic relationship that fueled innovation in the tech industry, and still to this day go back and fourth in supporting and rug pulling one another.
They competed fiercely, yet their competition was not merely about dominance; it was about pushing each other to excel and evolve. Even today, amidst their status as industry titans, Microsoft and Apple continue to influence and inspire each other. Whether through direct partnerships or indirect market trends, their interdependence remains evident.
This dynamic serves as a powerful reminder that competition doesn't have to be a solitary pursuit.
Rather, it can be an opportunity for mutual growth and advancement. Imagine if more businesses adopted this mindset—viewing their competitors not as adversaries to defeat but as partners to collaborate with.
In such a landscape, industries could flourish through collective innovation and shared success. Instead of seeing rivals as threats, entrepreneurs could find common ground and strive together towards common goals.
So, how can we apply this concept of "striving together" in our own entrepreneurial endeavors?
One approach is to foster a spirit of collaboration within our industries.
Rather than isolating ourselves, we can seek out opportunities to connect with like-minded individuals and businesses.
By sharing insights, resources, and experiences, we can accelerate our growth and create a rising tide that lifts all boats.
Moreover, we can reimagine competition as a catalyst for innovation rather than a barrier to overcome. Instead of viewing competitors as obstacles in our path, we can see them as catalysts that inspire us to push beyond our limits and reach new heights. Through healthy competition, we can challenge ourselves to constantly improve and innovate, driving positive change within our industries.
In conclusion, let's reclaim the true essence of competition: to strive together towards shared success.
Whether in business or in life, collaboration breeds innovation, and competition fuels progress.
By embracing this mindset, we can create a future where competitors aren't adversaries but allies on the journey towards greatness. So, let's strive together, not just to win, but to elevate each other to new heights of achievement.
In today's time's all I see is overcomplicated methods of accomplishing things.
The story that inspired the post:
Years and years ago, I started adapting this method; even more so recently, I really started implementing it and seeing the benefit of it. However, let me take you back to the first experience I had pitching it; the outcome wasn't good and I can't help but to think it would have been better if the client would have really heard me out for it.
So back in like 2014, I had began accepting clients here and there, usually really small, really early, friends and family type clients, you know, getting a feel for my place for it;
I had a gent which I had worked with in the past reach out and ask for assistance setting up a Shopify store. Of course I said yes, wrote out a scope of work, agreement, etc, and the situation of it was that he had 6 products, 5 were "eh" 50/50 might make it might not, probably not, nevertheless type products and 1, was really good. The one that was really good, had a lot of eyes on it, basically 90% of his audience as there, for tat one product. I knew that, he knew that, it was obvious.
So, I built the store, putting that main product; first. Simplified the checkout process, added up & cross selling features for it, then below, placed the other products and content on a interval style design concept, it was really nice honestly.
Last minute, the night before the launch he texts me and goes "Hey, I want to throw out everything you did and put all the products on a single line no add to cart CTA, no nothing, catalog style.
I went back and forth with him, told him it was bad idea, he said "My mentor sells $100K a year in shirts just like this", and demand I do it. So I did.
And then,
...the flop happened.
Released the site, posted the content, and 0 checkouts.
Fact; I think he had 4 in total for that whole week... and the were all 4 that MVP.
I told him politely that every additional click to successful checkout was a 10% detractor on likelihood of successful checkout. I even presented the option of me reverting the site. I told him that with no sense of direction, users have no clue how to operate things, they very much like so have to be told where to go / what to do. Even though you and I may understand the catalog vibes type of a site, that doesn't mean it's engaging enough for others / targeted audiences to checkout upon.
Weeks go by and I follow up, and the guy is salty at me as if I did something wrong.
I'm pretty sure he still has all 96 tees in his garage, but like that has nothing to do with me, I presented a great site, I provided options and solutions, and it wasn't good enough.
I can't help but to believe, his several hundreds of active followers showing interest of the MVP would have purchased that.
So, onwards with the whole concept of simplicity sells,
There's so many sites these days where it's an overwhelming experience.
There's a everlasting list of things that I could share,
What's more important is the message you convey and the
90% of business fail because… (theres several reasons but hear me out)
Failure of proper allocated spending.
From my perspective, many startups spend in places they shouldn’t.
A prime example; I had a client a while back,
who started his company on Monday (little to no research), by Thursday, he had a small office space (probably a 12 month lease), a new computer set up with no tech skills, a had hired 4 bang-up job companies for plugins on his site, which he bought the most expensive versions for, they were necessary, however, I just don’t think the highest price of them really were, and then all the other misc expenses.
He did all of this, without having a single client inline ready to pay.
A few months go by, And he built and hired a small team, which is great to hear!! We love that.
However, he went and hired upper-class like managers.
Which hey, I’m okay with that, I’d probably rather probably take the route of hiring quality entry level individuals whom knew what they were doing, and paid them well.
Essentially, if I were starting something, which I currently am, have done, and have been a part of many other people starting their things, I would do it like this,
Find something you’re good at or passionate about. Ideally for me, passion wins. Passion ignites something different in you, the love for it usually lasts longer,
in the game of business, isn’t it just who lasts the longest?
Then, I would conduct research on it.
I would look up, learn, be educated and educate myself (shoutout Youtube)….
How to be the best at it(at what I'm trying to offer), Companies that do great at it or similar things, How is the industry now and where is it heading, and Accomplishing Target Market, this for me is #1, why?
If you can’t tell me the very last detail in great detail, you’ve failed. Product Market research, Market conditions, making sure that it doesn’t have one hot day a year (ahem, Best Buy and Black Friday... they have 1 day of year where they see more sales then the entire year combined and thats Black Friday) And then finally, write a deeply detailed document of analytical research, supply chain, profits, sales, incomes and outcomes, and various other things such as targeted ebit & ebitda.
Take some time doing this; I think it's one thing to be super quick and excited, it's another to be structurally sound and build, research, strategy, and planning all take time.
Then, I’d act on it.
All good things take time, do not rush anything.
I'd do as much as I could do before outsourcing. Don't know code? learn it. Dont know finance? learn it. Don't know about connecting to customer? learn it.
Most overnight successes took years of daily failures to become what they are today.
In fact, you would be surprised at how many people are utilizing quality AI prompts to speed up their research and increase their knowledge of how to operate.
Spend time and money on your research, make sure you build up an incredible investors or spending pitch deck, and then step into another perspective and tear it all down, and reverse engineer it.
We can't solve problems by using the same kind of thinking we used when we created them - Albert Einstein
As a designer / developer, all too often, and I understand to a point, but all too often I see templates being used because "they're a way to cut costs", the problem that I have with it, is that they sell you the dream they've already accomplished. You upload your content, and for some reason, no matter what, something feels off about it. The reasoning is that people create those templates just to generate money. I saw someone buy a Shopify e-commerce store template for $480, it was designed with a energy drink as placeholders, the founder or designer went to go edit it to put whatever his product was at the time, I think it was like healthy snack mix like a trail mix, and then I saw the finished version of it, and it looked awful.
The problem is that for $480 you could have gotten some sort of design intern to do something a little more curated to the product, and you could have probably connected with the customer better, which I'm all about.
The other main issue out of several issues I have with templates, is that often, they come out the box, broken. They aren't really a one-size-fits-all concept, often the mobile optimization is really broken, or the CMS is really misaligned with content uploaded. They kind of limit the creative aspect of things. They kind of give off a copy paste, lack or originality taste.
One of my most recent clients had told me they bought 4, $250 dollar templates, and still failed to "connect the dots" as I would say, they did that before they hired me, while I re-created some elements from all 4 which was easier then just copying and pasting elements from them, I curated his site towards his mission of getting more views as an artist / signing more contracts, and what it made me realize is that for the price I charged him ($1,500) and the price he paid ($1,000) he would have really gotten a WAY better site from me. $2500 goes a long way in my opinion, while I'm under priced as some of my counterparts - it's good to know that I'm real, I'm quick because I know what I'm doing, I believe in the power of business so I don't need to reach deeply into your pockets, and overall, the web designer/developer experience is usually pretty poor quality for most people. There's just no guidelines on what's good or bad, some people are charging $10K for something basic with limited experiences requiring more and more payment as they go, and some are charging $100 to not even get back to you ever again.
When it comes to all of this, the designing, the developing, the sales, the marketing, the branding, the startup stuff, and all the other things, for me, my perspective is that if you create a unique experience, you’ll have an easier time accomplishing goals.
It’s certain that it’s not about keeping up with trends, or even staying ahead of trends. It’s about creating an experience that wows the users and converts them into retaining /// superstar customers. By superstar customers, I mean customers who buy an item 1 time, and have such a great experience, they tell their circles, their audience, and their friends and family on their own without the brand asking for it.
You may be asking, how does one make a “superstar customer”?
This can be accomplished in several ways, but it requires a little of each to really dial it in.
Creating an impactful brand
Creating an impactful product
Creating a website with direction
Creating an impactful purchasing experice
Having incredible customer relations
I’m going to do this in reverse.
Incredible customer relations trickles down from having a brand identity and atmosphere, being responsive online (Not with some AI text chat bot that sucks), and replying to people on social media.
A few of my favorite brands doing this well are... Audi, the car brand, they reply to every social media comment. Chomps, the snack company, 1, their content is warm and inviting, 2, they have a sense of direction, every post points to the link in bio, the link in bio is quickly updated to fit the post most recently mentioned, creating a seamless shopping experience from the Instagram. and lastly, Wholefoods. Wholefoods makes content that seems real, it’s relatable, it doesn’t have big photography / videography equipment, you can tell the team is just recording off iPhone with some genuine creative direction. They also don’t necessary over promote products, they make funny videos and trendy feed posts to stay relevant, and they reply via DM most of the time.
Creating a website with direction.
Too many call to actions: way too desperate, or what my slang would be, “reachy”.No call to actions: what are users going to do? Leave confused? yes.
A website with good direction captures the users experience that right away, makes them say “wow” and without having to scroll or wait on anything, they can see things like the branding, the valuable tagline / slogan, and the call to action.
Creating an impactful purchase experience.
This flows from a nice website / onboarding, to a nice packaging experience when your customer receives their order, or in the tech world, a nice interactive experience when signing up for our saas. I can't emphasize this enough, make every shopping experience feel like it's one of a kind. In e-commerce, regardless of how small or big you are, writ that hand written note on that nice card material saying thank you. In the digital space, send that thank you message from your professional-personal email. The impactful experience
Impactful product.
Creating a impactful product goes past just what the customer sees. There’s a ton in prototyping, testing, and conceptualizing.You only have to be right 1 time. You only have to have 1 product that’s as perfect as possible to win.If you ever wonder about pricing, my solution is this book called How To Master The Art of Selling by Tom Hopkins.
For this, please see my article, why branding is everything.
When all of these are perfectly aligned, you’ve built a strong structure.
Having incredible customer relations.
It's not difficult to be a company with a human-first aspect and respect with your customers.
Like for me in all of my ventures, if and when a customer has needed something, I've been there to support. Being transparent and being reasonable always wins.
In a summary, the journey from conceptualization to fruition in the world of business revolves around the creation of a unique and captivating experience for customers. This involves a holistic approach that encompasses impactful branding, product development, website design, and customer relations. By prioritizing the cultivation of "superstar customers" – those who not only make a purchase but also become enthusiastic advocates – businesses can foster lasting connections and drive sustained growth. From fostering genuine interactions on social media to crafting websites with clear direction and creating products that exceed expectations, each element plays a crucial role in building a strong foundation for success. When all these components align harmoniously, they form a robust structure that propels businesses towards achieving their goals and solidifying their position in the marketplace.
First of all, it's obscure to me that companies are laying off entire teams and people saying "They're replaced with AI"... have you seen the quality of AI's output? It sucks.
Seeing Sam Altman saying "AI will handle 95% of marketing work done by agencies and creatives"... AI could also replace 100% of the work done by CEO's and Founders.
Nevertheless; AI still currently sucks, the images and video content still looks fake, the writing still lacks proper grammar and writing skills; not to mention it lacks the ability to connect to the audience.
I think AI will be useful in things such as solving simple mathematical equations, reviewing and fixing code (I use it for that, it's definitely a great tool), and then it's ability to speed up testing and research in healthcare. Robotics are not AI, the videos of those robots working in warehouses, those are not considered AI in my book.
90% of the time; I can tell when something is written by AI, ahem; those lame unhinged Linkedin posts.. Anyways;
While most still don't know how to prompt it; it's not that difficult, if ad when I use it, I usually use it to correct my grammar an spelling or present me a new position of writing; however, it's still not perfect for me and often I'm using it just to sound a little different.
Here's a real example I've used before (honestly this is my default)
“Act as a grammarly expert, and quillbot on creative/professional mode, and rewrite this (Piece written by me, pasted) and make sure it connects with the audience and sounds like a human wrote it”
As mentioned; I'd still highly recommend reviewing it and actually reading it out-loud; thats another pro tip in this if I can provide you one, reading you writings out-loud and asking yourself if this makes sense is a game changer.
Everyone who I bring this up to seems to write it down and use it later; so far 4/4 are really happy with it, let me know how it goes.
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Now; let's talk about the negative of AI, infringement of human rights, AI errors, and the damn data (sorry I just say "damn data" any time I'm suspicious of where data is going/being held/what it's being used for).
The damn data.
At what point; is it too much to carry tons and tons of data from AI? Where is it being stored? You know it's not encrypted because the "mOsT sEcUrE eNcYrPtIoNs" have been cracked. If facebook's data centre is 40 Million Square Feet (1.43 square miles, 3.703 km2), and don't get me wrong thats about 20 years of data and a base of 3B people which is a third of the population; if OpenAI's ChatGPT skyrocketed to 100M users in just 5 days of launch.. how much of a Azure center does that require? Which Microsoft says they have 200 data centers globally.. have you seen the size of just one of those? Looks like the Tesla factory in Austin.
How safe is it? who knows. I mean all the time, I meet people who are questioning the cameras and data on Teslas, if Tesla is facing issues for data security in China... how come we're almost not even mentioning it??? Anyways;
Infringement of human rights.
I know I'm someone who's somewhat planting their paws in the ground and not moving; I understand it's eerie of me in the since of hiring me, I'm just past the evil parts of tech, I don't support/like this new world order of tech overlords knowing everything about us. Nevertheless; Russia's recent use of facial recognition at Alexey Navalny's funeral to incarnate the people who paid their respects, is scary to me. I'm unsure the people's rights of Russia, but much like a scary sci-fi, I imagine our data, faces, and images are somewhere where they shouldn't. If I walk into a store using AI, in a state that's not a one-party consistent state, do I get to click "Agree" on the terms and conditions of the AI? Pretty sure it's a probable cause for infringement of human rights in some sort or another, and by the way I'm not educated enough to speak on any of this I've written on; like please take my thoughts with an open mind and grain of salt, I'm legit not qualified enough to speak upon anything in this life with uncertainty. I'm always an open dialog, trail and error until success type person.
AI errors.
In a recent case; here in Texas (there's many of these but this one in particular is interesting)
a gentlemen's wrongful arrest was prompted (you like that?) by AI.
I believe the gentlemen was assaulted and sexually violated in jail.
Here's more on the incident as I can only say, the errors (cons) of AI outweigh the pros.
(Ycom's Hacker News)(The Washington Post)
(CBS News)
Hey you!
I always try and instill this early and often:
After all the emails, phone calls, video calls required to get us set up,
98% of the time I text back scary fast.
I’m talking, the same minute if not within 10, and then usually if not then within an hour. I’m always same day // very prompt with my clients,
as time is valuable to me,
I’m also known to work quickly. I mean, I am pretty well skilled at my craft.
How often am I available for a video call?
Not often as they take a lot of time to prepare for.
How often am I available for a phone call?
Somewhat, you have to show me you’re actually serious.
This may come off odd but if you’ve ever been in business and dealt with people who ask ask ask and then never come through,
or they waste a ton of time only to lowball you? Yeah, no, that’s not fun for either side.
99% of my works come straight off of email and text message communication.
I will say, I do bill you for a meeting if you require more then 1 ($250).
Please read the “Working with me” tab before resuming this.
It’s a pleasure working with you, creating and developing your turning key towards success.
As for payments go, I work in sprints, so payments are equally divided in those sprints.
For landing pages, I work in 2, so 50/50.
For everything else, I work in 4s, so 25/25/25/25.
As you send, please incorporate a 8.25% additional amount per send as per Texas state sales taxes.
I have a self-serve Stripe set up,
I also primarily use Venmo, and then I always have a drive with every payment documented for us to access, forever.
Need an invoice? Of course, I got you, I understand completely.
Please read the “Working with me” tab before resuming this.
It’s a pleasure working with you, creating and developing your turning key towards success.
As for payments go, I work in sprints, so payments are equally divided in those sprints.
For landing pages, I work in 2, so 50/50.
For everything else, I work in 4s, so 25/25/25/25.
As you send, please incorporate a 8.25% additional amount per send as per Texas state sales taxes.
I have a self-serve Stripe set up,
I also primarily use Venmo, and then I always have a drive with every payment documented for us to access, forever.
Need an invoice? Of course, I got you, I understand completely.
Payments in en détail:
First initial deposits are non-refundable. Whether we move on in stages or you decide to cancel afterwards, first initial depostits
under no circumstance, instance, or event are able for refund.
Second, third, and fourth deposits are subject to refund according to the designer/developer. I do my best to settle properly with ou to
avoid headaches or lawsuits on either side. However, accomplishing any tasks or works past the first stage are not
Thank you so much for considering working with me, it's truly an honor for the opportunity.
Many have told me that working with me raises the bar on their expectations of working with designers/developers
in the future. Notably, my business acumen, transparency, addressing, and my conversational skills.
When I know of a solution, I provide it,
When I don't know of a solution, I find it and provide my insight and options as is.
For me, I'm here to help you. I love seeing my clients succeed.
As for the future after our work is completed, I'm always around to answer, provide advice, or show support.